Service and maintenance
The company provides full service for all types of generators and their related control systems.
A skilled team of technicians provides a quick and efficient response at any time and all while maintaining a high level of service and understanding the customer’s needs. The equipment is maintained at the highest level and our response to malfunctions is immediate.
The experience and knowledge accumulated over many years, together with motivation and high service awareness, lead to the maximum value for the customer.
The PRIORITY service management system that has been implemented in our company helps us provide efficient and accurate service while continuously monitoring each of the thousands of generators we serve.
The information is collected consistently and is available at any given moment to both the office staff and to any of the technicians scattered in the field. Therefore, our clients can be sure that the care and service is done in the most efficient manner.
We believe that building good working relationships requires maximum attention and care. That’s why we operate an emergency service department that is staffed 24 hours a day, seven days a week.
A team of qualified technicians can reach the customer, equipped with the necessary tools and spare parts in order to provide the customer with immediate and high-quality support.
The service department provides a solution for every malfunction throughout the country. The service vans are perfectly equipped to provide a response to any malfunction in real time.
Annual service of generators – once a year or every 250 hours of work, each generator is required to undergo periodic service, which includes changing oils and filters, and checking all the essential systems (according to the manufacturer’s instructions).
G.R.I.N Generators offers annual service agreements, which provide the customer with continuous service for the maintenance of the generator throughout the year. The service agreement provides an optimal solution for the maintenance of the generator by checking and checking by service technicians once a quarter or more, which also includes annual service service (in accordance with the manufacturer’s instructions).
Maintaining the generator continuously and consistently, by an experienced team of technicians, helps prevent malfunctions. Above all – the service gives customers peace of mind – they know that they are in the best hands and receive the most professional and courteous accompaniment quickly.
